Roadside Assistance

If your vehicle becomes disabled due to a mechanical breakdown or collision, complimentary towing is provided to the nearest authorized Audi dealership or an authorized Audi dealership of your choice, provided they are within 50 km of where your vehicle is being towed.


*Your Audi must be towed using dolly wheels or flat-bed equipment to prevent possible damage to the vehicle.

A service operator will be dispatched to provide a jump-start. If your vehicle cannot be driven safely, towing services is provided (see “Emergency towing” above).

If your vehicle has a flat tire, a service operator will attempt to remove it and install a spare tire. If your vehicle came equipped with TMS (Tire Mobility System), the service operator will attempt to seal and inflate the tire. If you do not have a properly inflated spare tire or if the spare is not safely operable, towing service is provided. The mounting or dismounting of a special traction device, such as chains, or the cost of repairing the flat tire are not covered under the program.

If you happen to run out of fuel (gas), an emergency supply of fuel will be delivered to get you on your way. Both the delivery service and the emergency supply of fuel are complimentary. For TDI owners who have run of diesel fuel, towing will be provided to the nearest authorized Audi dealership, or an authorized Audi dealership of your choice, provided they are within 50 km of where your vehicle is being towed.

If your keys are locked inside your vehicle, Roadside Assistance will help get you back on the road. At your request, a service operator may be dispatched in an attempt to gain entry into your vehicle to retrieve your keys. However, you are solely responsible for any loss or damage resulting from this entry attempt. If access into your vehicle is unsuccessful, it will be towed to the nearest authorized Audi dealership to gain entry.

If your vehicle is disabled in any ditch, mud, sand, or snow, Roadside Assistance will cover the cost of extricating your vehicle, provided it has become disabled in an area immediately adjacent to a regularly travelled road, which can be serviced with standard automobile servicing equipment.

If you are located in close proximity to an Audi dealership that participates in the Audi Light Service program, an Audi assist service vehicle will be dispatched directly from the dealership for jump-starts, tire changes, fuel delivery, and other minor repairs.


*Your Audi must be towed using dolly wheels or flat-bed equipment to prevent possible damage to the vehicle.

In the unlikely event that Audi Roadside Assistance is unable to provide assistance in your geographical area, please follow the instructions outlined in your Warranty maintenance booklet “Arrange Your Own Assistance”. You may also refer to the section below.

Audi Roadside Assistance strives to provide the finest in emergency services via a comprehensive network of independent service operators. However, since operators are independent businesses, Roadside Assistance cannot assume any liability for any loss or damage resulting from the rendering of such services. All claims inquiries must be submitted within 30 days.

When you contact Audi Roadside Assistance, you may hear an emergency message inviting you to arrange your own towing. Please record the date and time of your call and follow the steps below:

• Arrange your own local roadside or towing assistance. Refer to your owner's manual for proper towing instructions and requirements.

• Pay the local service provider or facility for services rendered and obtain an itemized receipt indicating the amount paid, the date, and the name of the service provider.

• Submit the original receipt(s) containing a description of services provided and your pre-service authorization number within 30 days of disablement. Also include: (1) Vehicle Identification Number (VIN); (2) Name and address; (3) A description of the circumstances that led you to make your own arrangements.

*Your Audi must be towed using dolly wheels or flat-bed equipment to prevent possible damage to the vehicle. 

Disablement coverage is limited to:

• Towing your Audi (one tow per disablement) to the nearest authorized Audi dealer, authorized Audi service facility, or preferred authorized Audi dealership within 50 km. 

• Road service (labour performed at disablement site), which includes: changing a flat tire with spare, sealing and inflating a flat tire (for vehicle equipped with Tire Mobility System), battery jump, lock-out service, and extrication. 

• Service call (delivery of gas)

Send your reimbursement request to:

Audi 24-Hour Roadside Assistance

Attn: Customer Relations Claims Department

777 Bayly Street West

Ajax, Ontario, Canada L1S 7G7

Please allow 4-6 weeks for processing of your reimbursement.

Contact Audi Roadside Assistance Centre at 1 (800) 411-9988 to obtain a pre-service authorization number within 24 hours of disablement and do the following:

• Save expense receipts, such as lodging, meals, and car rental

• Save vehicle repair invoices/repair order

• Write a summary of what happened

• Submit the original expense receipts, vehicle repair invoice, the disablement summary, and your pre-service authorization number within 30 days of the incident

Send your reimbursement request to:

Audi 24-Hour Roadside Assistance

Attn: Customer Relations Claims Department

777 Bayly Street West

Ajax, Ontario, Canada L1S 7G7

Trip interruption coverage for A8 and S8 models is limited to $1,000 per disablement/incident (including taxes and surcharges)*, and includes reimbursement for:

• Lodging up to $200/day

• Meals up to $200/day

• Alternate transportation up to $200/day

All other trip interruption terms and benefits remain the same.

To ensure you’re given the appropriate assistance as quickly as possible, you’ll be asked for the following information:

• Vehicle identification number (VIN)

• Year, model, colour, and licence plate number

• Phone number from which you are calling or a phone where you can be reached

• Exact location of your vehicle (street address and nearest intersection)

• Type of service required or a brief description of the problem

*Not legal information. Always refer to warranty booklet for complete details of Audi Warranty.